Discount
Get 20% Off Your First Order
Automatically applied at checkout.
Shipping
Orders ship in 1–2 days
U.S. delivery takes 6–12 days standard, 3–5 days express.
Returns
30-day return policy
Items must be unused. Buyer covers return shipping. See refund policy for details.
Shipping & Delivery
How long does it take to ship my order?
We process all orders within 1–2 business days.
Standard shipping (U.S.): 6–12 business days
Expedited shipping (U.S.): 3–5 business days (only available for U.S. orders)
Delivery times for international orders may vary. Please note these are estimated shipping times, not guaranteed delivery dates.
How much is the shipping fee?
We offer free standard shipping on all orders over $120.
For orders under $120, a flat shipping fee of $19.99 will apply. Expedited shipping (U.S. only) is available for $39.99.
Do you offer expedited shipping?
Yes, we offer expedited shipping for U.S. orders. This option delivers your order within 3–5 business days.
International expedited shipping may also be available depending on your location. Please check at checkout for details.
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your shipment on the carrier's website.
Alternatively, you can log in to your account using your email to track the progress of your order directly from our store.
Do you ship internationally?
Yes, we offer international shipping to several countries. Please check our Shipping & Delivery page for a full list of countries and estimated delivery times.
Can I modify my shipping address after placing an order?
We process orders quickly, so please contact us as soon as possible if you need to change your shipping address. Once the order is shipped, we can no longer update the address.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most products.
To return an item, it must be unused and in its original condition. Customers are responsible for return shipping fees. For more details, please refer to our Return & Refund Policy.
Can I cancel or modify my order after placing it?
We process orders quickly. Generally, we ship orders within 1–2 business days. After your order has been shipped, we can no longer modify or cancel it. If you need to make changes, please contact our support team immediately.
What happens if my package is lost?
If your package is lost during shipping, please contact us. We will initiate an investigation with the carrier and either issue a replacement or a refund depending on the situation.
Order Issues
How do I know if my order has been processed?
You will receive an email confirmation as soon as your order is processed. If you don’t receive an email within 24 hours, please contact our support team for assistance.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our support team within 7 days with your order number and photos of the damage. We will either send you a replacement or offer a refund.
Product Information
Are your products eco-friendly?
Yes! All our wooden products are made from sustainably sourced materials, and we use eco-friendly packaging to minimize our carbon footprint.
Are your products safe for children?
Yes, all of our products are made with safe, non-toxic materials, but we recommend adult supervision when using any kitchenware for young children.
How do I clean and care for my wooden kitchenware?
For cleaning and care instructions, please refer to our Wooden Kitchenware Care Guide. Regular oiling and proper cleaning can help extend the lifespan of your products.
Where do you source your wood from?
Our wood is sourced from high-quality timber regions across the globe, including South America, North America, Southeast Asia, and China. We carefully select the finest wood to ensure both sustainability and premium quality.
All products are processed and shipped from China.
Payments & Discounts
Do you accept international payments?
Yes, we accept international payments through credit cards and PayPal. For more payment options, please check at checkout.
Can I use multiple discount codes?
We currently allow only one discount code per order. We regularly run promotional campaigns and release limited-time offers. Simply enter the discount code at checkout to apply your discount.
For new customers, we offer an automatic 10% off your first order, no discount code needed!
Is my payment information secure?
Yes, all payment transactions are securely processed through encrypted payment gateways. We ensure that your personal and payment information is protected at all times.
Can I apply a discount to my order after payment is made?
Once the payment is completed, discounts cannot be applied retroactively. Please make sure to apply any applicable discount codes before completing the checkout process.
Do you offer protection against fraudulent transactions?
Yes, we offer protection against fraudulent transactions. If we detect a fraudulent transaction, we will cancel the order and issue a full refund. Additionally, we continuously monitor for suspicious activities to protect our customers.